Last updated: December 2023
1. Information We Collect
At Quantlashon Hotel & Suites, we collect information to provide you with exceptional service:
- Personal Information: Name, email address, phone number, postal address
- Reservation Details: Check-in/check-out dates, room preferences, special requests
- Payment Information: Credit card details and billing information
- Service Usage: Facility usage, dining preferences, spa appointments
- Website Data: IP address, browser type, pages visited, cookies
2. How We Use Your Information
We use your information for the following purposes:
- Processing and managing your reservations
- Providing personalized services and recommendations
- Communicating about your stay and our services
- Processing payments and managing billing
- Improving our services and facilities
- Marketing communications (with your consent)
- Compliance with legal obligations
3. Information Sharing
We may share your information in the following circumstances:
- Service Providers: Third-party vendors who assist with operations
- Business Partners: Airlines, car rental companies, and tour operators
- Legal Requirements: When required by law or to protect our rights
- Emergency Situations: To protect the safety of guests and staff
We never sell your personal information to third parties for marketing purposes.
4. Data Security
We implement comprehensive security measures to protect your information:
Encryption
All sensitive data is encrypted using industry-standard protocols
Secure Access
Limited access to personal information on a need-to-know basis
5. Your Rights
Under Canadian privacy law, you have the following rights:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Withdraw consent for marketing
- File a complaint with privacy authorities
- Request data portability
6. Cookies and Website Technology
Our website uses cookies to enhance your browsing experience:
- Essential Cookies: Required for website functionality
- Analytics Cookies: Help us understand website usage
- Marketing Cookies: Used for targeted advertising (with consent)
You can manage cookie preferences through your browser settings.
7. Data Retention
We retain your information for the following periods:
- Reservation Data: 7 years for accounting and tax purposes
- Marketing Data: Until you unsubscribe or withdraw consent
- Security Footage: 30 days unless required for investigation
- Website Analytics: 26 months
8. International Transfers
Your information may be transferred to and processed in countries other than Canada. We ensure appropriate safeguards are in place for such transfers, including:
- Adequacy decisions by privacy authorities
- Standard contractual clauses
- Certification schemes and codes of conduct
9. Children's Privacy
We do not knowingly collect personal information from children under 13 years of age without parental consent. If we become aware that we have collected such information, we will take steps to delete it promptly.
10. Contact Information
For privacy-related inquiries or to exercise your rights, please contact us:
Privacy Officer
privacy@quantlashon.info
(416) 555-0147
Mailing Address
1200 Bay Street
Toronto, ON M5R 2A5
Canada
Policy Updates: We may update this privacy policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.